Privacy Policy

Effective Date: 17.2.2026
Last Updated: 17.2.2026

1. Who We Are

This website (www.3dfoxcallers.co.uk) is operated by:

BestFoxCall Ltd
Company Number: 09321696
Corner House
Aymestrey
Leominster
Herefordshire
HR6 9ST
United Kingdom

Email: rob@bestfoxcall.co.uk

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), BestFoxCall Ltd is the Data Controller.

2. What Personal Data We Collect

When You Place an Order

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number (if provided)
  • Order details
  • IP address
  • Payment information (processed securely via PayPal)

We do not store full card details on our servers.

When You Create an Account

  • Name
  • Email address
  • Billing and delivery addresses
  • Order history

When You Leave a Product Review

  • Name (or chosen display name)
  • Review content
  • Date of review

Website Usage Data

When you browse our website, we may collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on site
  • Referring website

This information is collected using Google Analytics.

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil orders
  • Deliver goods via Royal Mail
  • Process payments via PayPal
  • Provide customer service and support
  • Manage customer accounts
  • Allow product reviews
  • Improve our website and products
  • Prevent fraud
  • Comply with legal and accounting obligations

In the future, we may offer email marketing. If we do, we will only send marketing emails where you have given clear consent, and you will be able to unsubscribe at any time.

We may also use WooCommerce functionality to monitor abandoned carts in order to improve the checkout process.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to process and deliver your orders
  • Legal obligation – to comply with tax and accounting requirements
  • Legitimate interests – to improve website performance and prevent fraud
  • Consent – for analytics cookies and any future marketing communications

5. Payments

All payments are processed securely via PayPal.

When you choose PayPal at checkout, your payment information is processed directly by PayPal in accordance with their Privacy Policy. We do not have access to or store your full card details.

6. Sharing Your Data

We only share your data where necessary. This may include:

  • PayPal – for payment processing
  • Royal Mail – for delivery of your order
  • Names.co.uk – for secure website hosting
  • Professional advisers (e.g. accountants) where legally required

We do not sell or rent your personal data to third parties.

7. International Transfers

We sell to customers in the United Kingdom only.

Some service providers (such as PayPal or Google Analytics) may process data outside the UK. Where this occurs, appropriate safeguards are in place in accordance with UK GDPR.

8. Data Retention

We retain personal data:

  • For as long as necessary to fulfil your order
  • For a minimum of 6 years for tax and accounting purposes
  • Until you request deletion (where legally permitted)

After this period, data will be securely deleted or anonymised.

9. Cookies

Our website uses cookies to:

  • Enable shopping cart functionality
  • Allow account login
  • Remember user preferences
  • Analyse website traffic via Google Analytics

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

10. Children’s Data

Our products are not age-restricted. However, we do not knowingly collect personal data from children under 13 without parental consent. If you believe a child has provided personal data without consent, please contact us.

11. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request erasure of your data (where legally permitted)
  • Request restriction of processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time (for marketing or cookies)

To exercise your rights, contact us at:

rob@bestfoxcall.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

12. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • SSL encryption
  • Secure hosting via Names.co.uk
  • Regular WordPress and WooCommerce updates
  • Restricted administrative access

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page.